Privacy Policy

Last updated: 23 July 2026

Who is responsible for your information

MarketSitesDigital is the data controller for personal information submitted through this website.

Information we collect

When you contact us, request a quote or use customer support chat, we may collect your name, business details, contact details, website address, project reference, project requirements, support message, budget range, preferred contact method and any information you choose to include.

Why we use it

We use this information to respond to enquiries, provide project or technical support, prepare recommendations and quotations, deliver agreed services, prevent spam, maintain website security and meet legal obligations. We rely on legitimate interests to respond to business enquiries and on contractual necessity where information is needed to provide agreed services.

Chat and support records

Chat enquiries are stored with a reference number so MarketSites Digital can follow up. We record a one-way hash of the submitting network address for abuse prevention and rate limiting; the raw address is not stored in the enquiry record. The chat does not reveal private project information and directs customers to authenticated access where appropriate.

Sharing and retention

We only share information with service providers needed to operate this website and communicate with you, such as hosting, secure data storage, form delivery, email, analytics or CRM providers. We keep enquiry and support information only for as long as needed to respond, provide services, prevent abuse or meet legal and accounting requirements.

Your rights

You may have rights to request access to, correction of, deletion of, restriction of or objection to the use of your personal information. You may also have a right to data portability. You can raise a concern with the Information Commissioner's Office.

Contact

For privacy questions or to exercise your rights, email hello@marketsitesdigital.co.uk.